At East Coast Coffee, customer satisfaction is important to us. Because many of our products are roasted to order and fulfilled through third-party roasting and fulfillment partners, our refund and return policy is designed to reflect the nature of fresh coffee products while remaining fair to our customers.
Returns
Due to the perishable nature of coffee and other consumable goods, we do not accept returns on opened coffee products, food items, or other perishable merchandise.
We also do not accept returns for items that have been used, opened, or altered.
If you receive a non-perishable item that is damaged, defective, or incorrect, please contact us within 5 days of delivery so we can review the issue and work toward a resolution.
Refunds and Replacements
Refunds or replacements may be offered in the following situations:
You received the wrong item
Your order arrived damaged
Your item was defective upon arrival
Your order was lost in transit and confirmed by the carrier
Your order could not be delivered due to an error on our side
To request a refund or replacement, please contact us with your order number, a description of the issue, and clear photos if applicable.
Non-Refundable Items
The following items are generally non-refundable and non-returnable:
Opened coffee bags
Perishable goods
Gift cards
Downloadable or digital products
Items marked as final sale
Orders shipped to an incorrect address provided by the customer